FAQ

EGAPY is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and EGAPY does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Myntra rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

You can create a Return in three simple steps Tap on MyOrders Choose the item to be Returned Enter details requested and create a return request

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines: NEFT - 1 to 3 business days post refund initiation Myntra Credit - Instant Online Refund – 7 to 10 days post refund initiation, depending on your bank partner “PhonePe wallet” – Instant Note: You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked upto five Myntra accounts. If you wish to add a new bank account over and above, please delete an existing bank account.

1) Convenience fee is levied by EGAPY for providing technical expertise,brand aggregation, post sales services such as consumer support and escalations. The fee helps mitigate various costs incurred by the platform and ensures smooth running and efficient customer service. Convenience fee may also be levied under the following circumstances: a. Orders/Cart value below certain value; b. Charges on providing services for users with higher than average returns.

1) If the order is lost or undelivered to the customer's preferred location, the complete order amount will be refunded, including the convenience fee, if paid online 2) If a customer cancels or returns an order, Convenience Fee will not be refunded. 3) In case of partial or full order return, convenience fee will be non-refundable irrespective of order value* Order value is calculated after applying discounts/VAT/GST or any other applicable charges.

We always strive to provide the best experience to our customers. However, very rarely, there are some accounts that misuse Egapy's customer-friendly return service. These accounts typically return more items compared to an average user or frequently choose to not accept their shipments. Egapy reserves the rights to levy convenience fee on customers whose return rates are higher than average and are not adhering to the liberal returns service.

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

You can find out if EGAPY delivers to your PIN Code using the courier serviceability tool available on the product page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the Product selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed.

All orders placed on Myntra are dispatched through our own courier service - EGAPY Logistics or through other courier partners such as Blue Dart, Delhivery Etc.

Yes EGAPY deliver products outside India?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Kindly reach out to us for pilferage within 72 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers: Please do not use the item for which claim is being raised. You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario) The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users The refund for prepaid/Cash on delivery orders will be done after the investigation You may not be liable for a refund, if he/she falls in any of the scenarios stated below: Failure to provide adequate information about the case. Failure to provide snapshots of the packet and box(if any) If a pilferage delivery was received, pilferage claims must be made the same day. You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end. You have used the item for which claim was raised. In case of a component missing from a multi-component item such as Kurta, Bed - sheets, inner wear sets etc.only exchange return option would be provided basis serviceability and product type

You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made

Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under 'change address' option which is available under ‘My order’ section of App/Website/M-site

Tap on “My Orders” section under the main menu of your App/Website/M-site and then select the item or order you want to cancel

If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming PhonePe wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting PhonePe customer support team.

Egapy's returns and exchange policy gives you an option to return or exchange items purchased on Egapy for any reason within the specified return/exchange period (check product details page for the same). Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us: Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Egapy credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us. During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Egapy for same or different sizes of same style or for any other item of the same or different value from Egapy within the specified exchange period subject to your address being serviceable for an exchange. The following EXCEPTIONS and RULES apply to this Policy: Swarovski, Precious Jewelry, Rayban Sunglasses, Socks, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned. Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery. Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box). Under Exchange Policy, a) If you choose to exchange the item purchased by you on Egapy within the specified exchange period for the same size or different size of same style, you will be provided with a replacement of the item, free of cost. b) If you choose to exchange item purchased by you on Egapy for any other item of the same or different value from Egapy. In such case, if exchanged item is of the higher value, differences in amount will be charged to you and if exchanged item is of the lower value, differences in amount will be refunded to you post successful pick up of original item from you. c) Net amount paid by you (excluding instant cashback/discount) to purchase original item will be considered to calculate difference in amount of original and exchanged item which will be payable by you or refundable by Egapy as the case may be, for an exchange. d) Applicable refund for exchange will be trigger post successful pick of original item from you. 6) Exchanges are only allowed for pincodes which are serviceable for an exchange. 7) Item cannot be exchanged for multiple products and you are allowed to select single item for exchange. While customer can exchange multiple item at a time by initiating separate exchange request for each of the item. 8) Non- returnable products/categories cannot be exchanged. 9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders. 10) Egapy shall reserve the right to restrict exchange of the items purchased on Egapy if customer in any way breaches or misuse this policy, as determined in Egapy’s sole discretion.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well. 11) Egapy will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Egapy would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User 12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. 13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

You can return products purchased from Egapy within the specified return/exchange period(check product details page for the same), except for our non-returnable products and high-value products which can only be returned for limited number of days. Create a 'Return Request' under “My Orders” section of App/Website/M-site. Follow the screens that come up after tapping on the 'Return’ button. Please make a note of the Return ID that we generate at the end of the process. Keep the item ready for pick up or ship it to us basis on the return mode We offer pick-up facility in selected locations basis our courier serviceability. If reverse pick-up option is not available at your location you can self-ship the product to us Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact.Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk. Self-ship: In case your area pincode is not eligible for “Pick-up” mode then, please self-ship the product to our Returns desk.Please pack the product and ensure product is unused, unwashed and all the tags are intact.Also, please mention Order No and Return id on a piece of paper and place it in the packet. Kindly address the package to the address of the Returns desk closest to you. We have listed out the addresses of the Returns desk in another section on this page. We will send you a confirmation email as soon as we receive the shipment at our warehouse. At any time, you can track the status of your return request on App/Website/Msite.

If you would like to exchange products purchased from Egapy, please follow below mentioned steps: You can create exchange for products purchased from Egapy within the specified return/exchange period (check product details page for the same) under “My Orders” section of App/Website/M-site. If your address is serviceable for exchange you will be able to proceed and generate an exchange id. Please note down your exchange id for future reference Place the product in a packet but do not seal it. Please ensure product is unused, unwashed with all the tags intact. Hand over the original product to our delivery staff and receive the exchange item from him. Please ensure that you have the original item available with you at the same address which has been selected for delivery of the exchange item. At any time, you can track the status of your exchange requests under “My Orders” of App/Website/M-site.

Once you create a return via App / Desktop as per the returns policy, Myntra will ensure a quick, easy and seamless returns experience for you. Our delivery agents may perform a simple quality check at your doorstep and upon acceptance of the return, your refund will be initiated immediately.

At the time of creating a return, customers are requested to confirm (via a check box click) that the product being returned is unused with original tags intact. At the time of pickup, if the above conditions are not found to be met, your return may be put on hold pending further clarification with our Contact Center.

Upon successful pickup of the return product at your doorstep, Egapy will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

After the refund has been initiated by Egapy as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines: NEFT - 1 to 3 business days post refund initiation Egapy Credit - Instant Online Refund – 7 to 10 days post refund initiation, depending on your bank partner PhonePe wallet –Instant Please note, Egapy initiates the refund upon successful return pick up, or after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Egapy warehouse. In case of any refund discrepancies, Egapy may at its sole discretion, request you to share with us a screenshot of your bank statement. Note : You can maintain up to five bank accounts for NEFT/IMPS refunds and a single bank account can be linked upto five Egapy accounts. If you wish to add a new bank account over and above, please delete an existing bank account.

If you are returning multiple products from a single order then, you will receive a separate Return ID via e-mail for each item. If you are self-shipping the products, you can ship all the products in a single shipment. Please mention the Return IDs for all the products on a single sheet of paper and place it inside the packet.If mode of return is Pickup, our courier person will pickup the products from the pickup address.

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site. We will pick up the return within 4 - 7 days from the request placement date. Please keep the return shipment ready.

You can send the return to any one of the following returns processing facilities listed below. Please ensure that you specify the name of the seller you purchased the products from (You can find the seller name on your order invoice) and dispatch the package to the address listed below. Kindly do not send it to any other address as the return package would not be treated as accepted.

You can create your account on Egapy by entering and verifying your mobile number. Click on "Create New Account" after that and fill up the form to create your Egapy account.

For older users of Egapy who used to login with email/Google/Facebook, enter your mobile number and OTP, then choose your method of login under "Already have an account?". Once you have entered the details, you will be logged in to your account. Next time onwards, you can use your mobile and OTP for easy login.

Egapy's security policy sometimes requires you to enter your password if you have not logged in with OTP for a very long time. This is done to ensure that no one else can access your account after you have discarded your mobile number and it is assigned to someone else as per government policy.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

yes you can still login with password on Egapy?

yes you need to provide email to create an account on Egapy?

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

Mobile numbers given along with shipping address cannot be used to log in on Egapy. To use a number for login on Egapy, you need to add your number to your profile and verify it with OTP. This can be done under profile section in Account.

We support the following payment options at Egapy: Cash On Delivery (available in selected pin codes) Credit Card Debit Card Net banking Gift Card Wallet

Egapy's Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required.To pay for any order using Cash on Delivery (COD) mode of payment, please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes.However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options. Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

If you do not see a COD option on your payment page, this may be due to one of the following reasons: Your order value may be less than Rs. 299 or over Rs. 49,999. Our courier partners may not support the Cash on Delivery option for your delivery address. You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.For all Tanishq products COD limit is Rs. 15,000

Egapy reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.

EMI (Credit Card) is a convenient payment option that you can choose to pay for the order in easy installments to the credit card issuing bank. The option is available only on credit cards issued by the following banks: HDFC ICICI SBI Axis Amex HSBC Induslnd Kotak RBL Standard Chartered. This EMI option is facilitated by the card issuing bank. The EMI eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.

Add the desired products to your Myntra shopping bag, proceed to checkout, select delivery address and proceed to payment. On payment page, select EMI (Credit Card) under payment options and follow these simple steps: Select your Credit Card issuing bank you wish to pay from Select the repayment duration (3, 6, 9, 12, 18 or 24 months). The interest rate, monthly EMI and total interest paid will be displayed. Enter your Credit Card details Click ‘Pay Now’. The order will be confirmed and shipped on successful payment.

EMI is available for all products on Egapy except, Jewellery products. Also, the payment option is available only above a minimum order value which varies from bank to bank. For given order value, only the eligible banks will be displayed under the issuing bank list on the EMI payment page.

The issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed at the time of completing the transaction. There is no processing or convenience fees charged on any EMI transactions.

Customer needs to pay full amount of transaction to the bank, since EMI facility is at sole discretion of the issuing bank, please contact your card issuing bank.